Refund & Returns Policy

✅ 30-Day Money-Back Guarantee: We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

The product must be returned within 30 days of the delivery date.
The product must be unused and in its original packaging.
The product must be in resalable condition (no damage, tampering, or signs of use).
You must provide proof of purchase (order confirmation or receipt).

2. How to Request a Return

To initiate a return, please follow these steps:

Contact us at maxvibealbania@gmail.com with your order number and reason for return.
Our customer support team will provide you with a Return Authorization (RA) number and return instructions.
Pack the product securely in its original packaging and include the RA number.
Ship the product to the address provided by our support team.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be automatically applied to your original payment method within 5–10 business days.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at maxvibealbania@gmail.com with photos of the damage and your order number. We will arrange for a replacement or full refund at no additional cost to you.

5. Non-Returnable Items

The following items are not eligible for return:

Products that have been opened, used, or tampered with.
Products returned after the 30-day return window.
Products purchased from unauthorized resellers.

6. Refund Processing Time

Refunds are typically processed within 5–10 business days after we receive and approve the returned product. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.

8. Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with a return, please contact us at:
Email: maxvibealbania@gmail.com